Order on hold

There are a number of reasons why your order may have been placed on hold.

Most commonly, this is because you have chosen to pay by Cheque or Bank transfer and funds will have to clear before the order is processed for despatch by post or collection.

If you have placed your first order for certain Award items, such as Wood Beads, this will go on hold to confirm eligibility. This is checked regularly so orders can be verified and processed as quickly as possible. 

If there are not any Award items on your order, please get in contact with our Customer Service via the Helpdesk email option , so we can look into this.