Returned item not yet refunded

We aim to process all returns as quickly as possible and you should receive confirmation of this within a week of having returned the item. Please note that subject to the method of returning an item it may take up to 14 days to receive confirmation of your refund. We recommend items should be returned by a registered service as we cannot be responsible for any missing returned items.

When original payment was made by Debit/Credit card, the refund will be made back to the payment card used. For BACS payments, the refund will go back to the bank account used. Payments by cash or cheque will be refunded by cheque made out to the name on the billing details of the account.