Occasionally items may be out of stock at the time you place your order, so when you collect/receive the order please check the Packing List that is included with the goods to see if any item(s) have been placed on back-order for you. You can do this by checking to see if there is the text “Backordered:” and a number, below the Line Item in the Product column on your packing list, this means that unfortunately we did not have sufficient stock of the item to give to you. Any items on back-order will be available for collection/despatched to you once stock has arrived to us. When You have requested Us to send a part order additional postage costs may apply.
If the item is not on backorder and is missing from the package then contact us via the "get in touch" link or Helpdesk email channel .